Privacy & CookiePolicy Agreement

1. Introduction & Scope

At Refuse Shine Cleaning LTD, we value the trust you place in us to clean your homes and commercial properties. We are committed to safeguarding your privacy and protecting the personal data we collect.

This Privacy Policy explains how we collect, store, handle, and protect your information when you browse our website, request quotes, book cleaning services, or communicate with us. It aligns with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

To deliver our professional cleaning plans, we collect essential information, which includes:

• Contact details: Full name, phone numbers, and email address.
• Property details: Complete physical service address, size of property, and specific room details.
• Preferences: Specific cleaning checklists, instructions (e.g. key locations, pet safety notes).
• Communications: Records of messages sent through our contact forms or emails.
• Website Usage: Technical browsing data, such as IP addresses and device browser types.

3. How We Use Your Information

We use your data strictly for legitimate business purposes:

• Fulfilling and managing bookings or scheduling weekly/fortnightly visits.
• Responding to custom quote calculations and booking requests.
• Handling invoices, payment collections, and receipt records.
• Sending customer support updates or changes to schedule times.
• Improving website responsiveness and optimization.

4. Information Sharing & Third Parties

Refuse Shine Cleaning LTD will never sell or rent your personal information to third parties.

We only share your information with:

• Our vetted, DBS-checked staff cleaners directly assigned to complete your requested service.
• Trusted transaction software (payment processors) to verify billing.
• Regulatory bodies or law enforcement, only where strictly required by UK legislation.

5. Key Holding & Security Standards

Many clients request regular cleaning during hours they are not present, which requires us to handle property keys safely:

• All physical keys are assigned unique codenames to prevent identification of physical addresses.
• Keys are stored in high-security, locked steel safes when not in service use.
• Cleaners undergo strict background vetting (DBS checks) before handling property access.
• We carry comprehensive public liability insurance (£2M) to safeguard your property.

6. Your Data Rights (GDPR)

Under the UK GDPR, you hold specific privacy rights regarding your data:

• Right of Access: Request a copy of the personal information we hold on you.
• Right to Rectification: Correct any errors in your address, email, or contact details.
• Right to Erasure (Right to be Forgotten): Request deletion of your records.
• Right to Restrict Processing: Request a pause on marketing emails.

7. Cookies & Web Tracking

Our website uses small text files called Cookies to optimize page loads, remember theme settings (light/dark mode selections), and analyze standard traffic flows using local web tools. You can configure your browser to reject cookies, though some interactive elements may not load as expected.

8. Data Protection Contact

To exercise any data rights or ask queries regarding this Privacy Policy, please get in touch with our representative: